Payments and refunds
This section of the Terms applies only to those Services that you can get for an additional fee in contrast to most of the Services that are free to use.
When you make the in-App purchases, you enter into a separate contract with the Company based on these Terms (as applicable). Your contract for the purchase and use of the paid Services is completed once you receive the email from Google Play, App Store, or Stripe confirming your purchase of those Services, and the performance of this contract begins as soon as the purchase is complete. The paid Services will become available for you only after the payment is made in full.
Payments via the intermediary
Please take into account that all payments are carried out by the intermediary services and not the Company itself. The payment occurs with the usage of one of three payment methods, two of which depend on your device’s operating system: Google payments for Android devices and App Store payments for iOS and macOS (as applicable) devices. The third payment method can be made on the web application through Stripe payments.
We recommend that you carefully read the terms of service provision of the selected financial intermediary, as well as its privacy policies. Please pay attention that your relations with such financial intermediaries are governed by a separate agreement. The intermediary service identifies the user as necessary to conclude the contract and make the purchase.
You should bear all costs charged by your bank (or financial intermediary) as may be necessary to enable the respective transaction.
Prices
The Company reserves the right to determine pricing for the Services. The prices of the Services are specified inside the App, and we will make reasonable efforts to keep pricing information up to date. The prices do not include the amount of applicable taxes you should pay when buying the Services in accordance with the applicable laws of your country.
The Company may change fees for any feature of the Service in a manner allowed by the Apple App Store, Google Play, or Stripe rules. We encourage you to check the current pricing information from time to time.
The Company, at its sole discretion, may make promotional offers with different features and different prices for any user, as well as offer discounts. These promotional offers and/or discounts, unless made to you via email or available in App, will not apply to these Terms.
Purchase
We may provide our Services on a subscription basis, while certain modules, tools, features, or other functionality (collectively, “Features”) may also be offered for payment. When you purchase some Features offered for payment, you purchase them once, and access to such Features doesn’t expire.
If you select purchasing a Services subscription (regardless of the offered type of subscription), you will be billed on a periodic basis in accordance with the applicable billing cycle. The Services subscription will begin on the date when you purchase your first subscription to the Service and continue for the subscription period that you select in the App, and will automatically renew for successive periods of the same duration unless you cancel the subscription or we terminate it. If you do not wish to continue your Services subscription, you must cancel it before it renews.
We reserve the right to revise the terms of your Services subscription, including pricing, upon renewal of your Services subscription by giving you notice of the revision(s) prior to that renewal. If you don’t accept the revision(s), you may cancel your Services subscription.
Both you and the Company may cancel your Services subscription in the manner specified by the AppleApp Store, Google Play or Stripe.
Free Trial
The Company may, at its sole discretion, offer a Services subscription with a free trial for a limited term stipulated in the App. You may need to activate the Services subscription to use the free trial.
If you activate the Services subscription to take advantage of the free trial, you will not be charged until the end of the free trial. Unless you cancel your subscription more than 24 hours before your renewal date, you will be automatically charged the applicable Services Subscription fees for the type of subscription you have selected.
At any time and without notice, we reserve the right to (i) modify the terms and conditions of the free trial offer, or (ii) cancel such free trial offer.
Delinquent payments
The Company may suspend or terminate access to the Services, including fee-based portions of the Services Subscription for which any amount is due but unpaid. If your payment method is no longer valid at the time a renewal Services Subscription payment is due, then the Company reserves the right to cancel your Services Subscription and delete any information or User Content (defined below) without any liability to you.
Refunds
Any payments to the Company may be refunded if required under the applicable laws according to the refund terms of Google Play Store, App Store and Stripe. For example, you have the right for a refund if the App and Website is not working. In order to request a refund, you should contact Apple, Google or Stripe support directly, who will process your request according to their refund policies.
App store refund policy
Google play refund policy
Stripe refund policy
We are not generally obliged to make a refund when:
- your request is based on your mistake; or
- you lack the expertise to use our Services; or
- you have changed your mind regarding the use of the Services, or
- you have breached these Terms.
In some cases, you may contact our support team at support@dubs.io with your refund request. We will review it on a case-by-case basis at our sole discretion and make a refund decision if we deem it appropriate.
Contact Information
Company name: Evoplex Limited UNIT 1603, 16TH FLOOR, THE L. PLAZA, 367 – 375 QUEEN’S ROAD CENTRAL,SHEUNG WAN, HONG KONG.
Email: support@dubs.io